In a growing e-commerce environment where the sender & receiver needs are a critical success factor, sprintpack is listening to its customers to understand the requirements and consequently design and deliver smart logistic solutions.
OUR UNDERSTANDING OF THE E-COMMERCE VALUE CHAIN
WHAT ARE THE EXPECTATIONS OF ONLINE RETAILERS AND CONSUMERS ?
What does the online retailer expect?
- Reliable and complete logistics service offering;
- Affordable and realistic pricing;
- Offer choices for delivery;
- Integrated solutions and easy check-out web tool;
- Omni channel solutions;
- Cost efficient and transparent returns;
- Cross border delivery without complexity;
- Customer services without fail.
What does the consumer expect?
- Choice, convenience and seamless experience;
- Checkout module offering several trusted and convenient delivery options;
- Visibility on method of delivery;
- Visibility on time and date of delivery;
- Clarity on what happens if not at home;
- Affordable options but preference for free delivery, free returns.
THE E-COMMERCE CHALLENGES WE HEAR FROM OUR CUSTOMERS
How to realize a customer centric, efficient and cost effective fulfilment solution is the main challenge for the retailer, etailer, marketplace and fast moving consumer goods (FMCG) that wants to go online. It is all about managing expectations and meeting the operational goals and offer visibility & transparancy. Sprintpack can deliver all with a high quality level.
Sprintpack is your partner to provide you with the solutions and the operations to reach your objectives!